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We are a family ran business so it may not be possible to reply to emails and texts after the business hours. We try to work on a 3-5 business day turnaround, unfortunately this can become 7-10 days during our busy times. However, because we work from home it means our working days can be a little stretched to ensure we meet our target deadline. Please be aware that you will be notified when your order has left our building but unfortunately we have no control over postage delays. This doesn't mean you cannot contact us. If you are worried or the order has been over 10 days since you received your dispatch email please do contact us immediately.
Our turnaround times are from 24 hours after your order to the dispatch date not delivery. Please bear this in mind when ordering, we take no responsibility for delivery delays.
Shipping & Returns Policy
You have the right the cancel your order within 24 hours of placing it. After this time production will have occurred, please email to discuss. A cancellation charge may occur to cover any design time and materials lost. Personalised items cannot be cancelled once production has started, please check sizes are correct on any clothing and text is correct on personalisation as this cannot be rectified once completed. Previews are sent on most items for you to check your designs and information is correct. Once you have accepted the preview no alterations can be made, any typo mistakes will be rectified at your cost.
We only accept faulty items as a refund, this must be reported within 24 hours of receiving your order. Colour variations are not classed as faulty. Unfortunately personalised items do not have a return or exchange policy unless it can be proven that it is faulty. Depending on the fault, you maybe asked to return an item for further inspection. A full or part refund may be offered.